Returns & Exchanges

At Music Plaza, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments and audio gear. Items must be returned in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Log in to your Music Plaza account and select the order you wish to return, or contact our support team with your order number to receive a Return Authorization.

2

Prepare the Package

Carefully pack your items in their original manufacturer packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our technicians inspect your return to ensure it meets our quality standards, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing