Frequently Asked Questions
Everything you need to know about your musical journey with Music Plaza.
How long does shipping take for instruments?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for urgent musical needs.
Do you offer a warranty on electronic equipment?
Yes, all electronic equipment and instruments come with a minimum 1-year manufacturer warranty. We also offer extended protection plans for added peace of mind.
What is your return policy for opened items?
Most items can be returned within 30 days of purchase. However, for hygiene reasons, items such as mouthpieces, reeds, and in-ear monitors must be unopened and in their original packaging to be eligible for a refund.
Are instruments inspected before they are shipped?
Absolutely. Our certified technicians perform a multi-point inspection and basic setup on every high-end instrument to ensure it is ready to play the moment it arrives.
Do you offer international shipping?
Yes, Music Plaza ships to over 50 countries. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger instrument purchases.